Updated on 26 November 2019
Article 1: General provisions
Brussels Mindfulness is the exclusive contracting party for all services performed by its trainers, employees and/or appointees. Brussels Mindfulness is a civil company that has taken the form of a private company with limited liability (bvba / sprl).
Brussels Mindfulness SPRL
Avenue d'Itterbeek 276
1070 Brussels (Belgium)
Enterprise No: BE 0666.884.995
The website of Brussels Mindfulness SPRL, hereafter referred to as “Brussels Mindfulness”, offers its customers the possibility to purchase its services online.
These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor on this website ("Customer") or by any other purchase of our services. When placing an order through Brussels Mindfulness's online registration system, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all others. Additional terms and conditions of the Customer are excluded, unless they have been explicitly accepted in advance and in writing by Brussels Mindfulness.
These terms and conditions also apply when the customer has not expressively accepted them through our website.
Article 2: Prices
All prices mentioned on the website are expressed in EURO, always including VAT (unless explicitly stated otherwise) and all other taxes or duties that the Customer is obliged to pay.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The quotation of price relates exclusively to the services as described verbatim. The accompanying photos are intended to be decorative and may contain elements that are not included in the price.
Article 3: Offer
Even though the offer published online on the Brussels Mindfulness website is compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer are not binding on Brussels Mindfulness. Brussels Mindfulness is only bound by an obligation of means with regard to the correctness and completeness of the information provided. Brussels Mindfulness is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about the services offered, we ask the Customer to contact us before registering, via firstname.lastname@example.org.
The offer is valid as long as the maximum number of participants has not been reached and can be adapted or withdrawn at any time by Brussels Mindfulness. Brussels Mindfulness cannot be held liable for the non-availability of a service.
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
For activities such as our retreats and teacher training which include food, vegetarian meals will be served, unless it is stated otherwise. Please note that we cannot cater for any other diet or allergies except of lactose and gluten free meals. Should you follow another diet or have any other allergy or intolerance, please bring your own food. In such cases, no partial refund can be granted.
Article 4: Online purchases
To register for an activity organised by Brussels Mindfulness, the Customer completes the registration form on the relevant page on the website. The Customer is then referred to an external shopping cart (Autorespond - www.e-act.nl) where the Customer must fill in further details for the processing and payment of the order.
The payment is made via the payment provider Mollie (www.mollie.com). The Customer has the choice between the following payment methods:
- by credit card
- by credit card (MrCash)
- via IDeal
- via internet banking (KBC or Belfius)
If it is impossible for the customer to pay via the online payment system, the payment can also be made by bank transfer to account number BE64 5230 8083 7552. In this case, the Customer must contact Brussels Mindfulness at email@example.com before making the payment. In case the employer is willing to bare the costs the customer should contact Brussels Mindfulness mentioning all contact details and (if applicable) the VAT number in order to receive an invoice. Should the customer or his /her employer be excempt of VAT this should aso be communicated beforehand so that an invoice without VAT can be issued.
Brussels Mindfulness is entitled to refuse an order due to a serious shortcoming by the Customer in relation to orders in which the Customer is involved.
For online purchases the customer has the right to withdraw from the order within 14 days and will be refunded the total amount minus 2% for the transaction costs.
Article 5: Cancellations and refunds
Customers have the right to withdraw from an acitivity within 14 days after they made their order through the online registration and payment process. In this case they need to contact us by email at firstname.lastname@example.org to ask for a refund within this period. No refunds will be given if the customers wishes to cancel his/her participation after the initial 14 days after purchase or if the activity has already started. In case of an activity with accommodation and/or catering, if costs for accommodation and/or catering have already been made, these will be charged.
No refund will be given once the initial 14 days have passed. However, it is possible to transfer your participation to a similar activity until 30 days before the start of the activity, in agreement with Brussels Mindfulness. In this case, an additional adminsitration fee of 75€ will be charged.
It is possible for someone else to participate in the place of the Customer. In that case, the Customer should contact Brussels Mindfulness with the contact details of the person replacing the Customer, at least 48 hours prior to the course, retreat or workshop. Brussels Mindfulness reserves the right not to accept the participation of the person that is proposed.
A listed participant who does not start in, or withdraws from, an activity is not entitled to reimbursement of the fee.
For online courses no refunds will be granted in case of technical problems from the side of the participant. Participants are requested to make sure their video and audio settings are functioning well before logging in.
In the case of the cancellation of a course, retreat or workshop by Brussels Mindfulness, a transfer to a similar activity or a full refund will be granted.
For the 8-week mindfulness course, which is organised in parallel on different days per week, in case of cancellation by Brussels Mindfulness of one of the different days, the participants registered for the day in question will be invited to join one of the other days. If this is not possible for the Customer, a full refund will be granted. The cancellation of one of the parallel days does not entitle a Customer who registered for the other day to a refund.
If the Customer forgets to use a discount code during the registration and payment process, the difference cannot be refunded.
Brussels Mindfulness is entitled to suspend performance if it is forced to take Covid-19 or other related measures, and in such event the Customer waives any right to request a refund as long as rescheduling of the course is offered within a reasonable timeframe. Brussels Mindfulness cannot be held liable for the non-performance of or delay in performance for the duration of the Covid-19 crisis.
Article 6: Conditions for participation
In order to register for a course, retreat or workshop organised by Brussels Mindfulness, it is important that the Customer is in good mental and physical health. The Customer is invited to fill out details about his/her mental and/or physical health that may be counter-indications of participation in the registration form of the relevant activity. Brussels Mindfulness reserves the right to refuse the participation of the Customer based on this information.
By agreeing with these terms and conditions, the Customer acknowledges that the courses, retreats or workshops organised by Brussels Mindfulness are not intended as a substitute for any medical or psychological treatment by a medical doctor or psychotherapist.
If the Customer is currently suffering, or has suffered in the past from any psychological condition (e.g. depression, psychosis, …), it is the Customer’s responsibility to decide, together with a medical doctor or with a qualified psychotherapist, whether he/she is apt to participate in the course, workshop or retreat.
If necessary, the teachers at Brussels Mindfulness are willing to give the Customer more information in order to assist with this decision, but Brussels Mindfulness declines any responsibility regarding the assessment of the psychological condition of the Customer.
The participants must follow the rules and regulations as outlined at the beginning of the course. In the case of non-compliance the teacher has the right to exclude a participant from a course or event.
In general, Brussels Mindfulness’ liability is limited to the price paid by the Customer, except for indirect or consequential damages for which any liability of Brussels Mindfulness is expressly excluded.
Specifically with regard to health and safety, Brussels Mindfulness takes measures to its best ability in order to guarantee a safe environment for its participants. However, all Customers are expected to take their own responsibility and follow the legal requirements to protect their own and others' health during their participation in an activity. Participants are at all times urged to stay at home if they feel ill, so that others cannot be infected. In the event of any illness or injury occurring during or after any of its events, Brussels Mindfulness cannot be held liable and any risk remains with the participant or customer.
Article 7: Penalties for non-payment
Without prejudice to the exercise of other rights available to Brussels Mindfulness, in the event of non-payment or late payment, the Client will be liable, by operation of law and without notice, to pay interest at the rate of 10% per annum on the unpaid amount. In addition, the Customer shall be liable by operation of law and without notice to pay a fixed indemnity of 10% of the amount concerned after the period of 60 days, with a minimum of 25 euros per invoice.
Article 9: Invalidity - Non-elimination
If any provision of these Terms is held to be invalid, illegal or void, the validity, legality and applicability of the other provisions shall not be affected in any way.
Brussels Mindfulness's failure at any time to enforce any of the rights listed in these Terms, or to exercise any right hereunder, shall never be construed as a waiver of such provision and shall never affect the validity of such rights.
Article 10: Evidence
The Customer accepts that electronic communications and backups may serve as evidence.
Article 11: Applicable law - Disputes
Belgian law is applicable, with the exception of the provisions of private international law on applicable law.
The courts of the Consumer's place of residence are competent for legal disputes. Consumers can also contact the ODR platform (http://ec.europa.eu/consumers/odr/).