Updated on 9 May 2018.
Article 1: General provisions
Brussels Mindfulness is the exclusive contracting party for all services performed by its trainers, employees and/or appointees. Brussels Mindfulness is a civil company that has taken the form of a private company with limited liability (bvba / sprl).
Brussels Mindfulness SPRL
Rue des Fleuristes 19
1000 Brussels (Belgium)
Enterprise No: BE 0666.884.995
The website of Brussels Mindfulness SPRL, hereafter referred to as “Brussels Mindfulness”, offers its customers the possibility to purchase its services online.
These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor on this website ("Customer"). When placing an order through Brussels Mindfulness's online registration system, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all others. Additional terms and conditions of the Customer are excluded, unless they have been explicitly accepted in advance and in writing by Brussels Mindfulness.
Article 2: Prices
All prices mentioned on the website are expressed in EURO, always including VAT (unless explicitly stated otherwise) and all other taxes or duties that the Customer is obliged to pay.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The quotation of price relates exclusively to the services as described verbatim. The accompanying photos are intended to be decorative and may contain elements that are not included in the price.
Article 3: Offer
Even though the offer published online on the Brussels Mindfulness website is compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer are not binding on Brussels Mindfulness. Brussels Mindfulness is only bound by an obligation of means with regard to the correctness and completeness of the information provided. Brussels Mindfulness is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about the services offered, we ask the Customer to contact us before registering, via firstname.lastname@example.org.
The offer is valid as long as the maximum number of participants has not been reached and can be adapted or withdrawn at any time by Brussels Mindfulness. Brussels Mindfulness cannot be held liable for the non-availability of a service.
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
To register for an activity organised by Brussels Mindfulness, the Customer completes the registration form on the relevant page on the website. The Customer is then referred to an external shopping cart (Autorespond - www.e-act.nl) where the Customer must fill in further details for the processing and payment of the order.
The payment is made via the payment provider Mollie (www.mollie.com). The Customer has the choice between the following payment methods:
- by credit card
- by credit card (MrCash)
- via IDeal
- via internet banking (KBC or Belfius)
If it is impossible for the customer to pay via the online payment system, the payment can also be made by bank transfer to account number BE64 5230 8083 7552. In this case, the Customer must contact Brussels Mindfulness at email@example.com making the payment.
Brussels Mindfulness is entitled to refuse an order due to a serious shortcoming by the Customer in relation to orders in which the Customer is involved.
Article 5: Right of withdrawal
The provisions of this article apply only to Customers who, as consumers, purchase services online from Brussels Mindfulness.
The Customer is entitled to withdraw from the agreement without giving any reason within a period of 14 calendar days.
The withdrawal period shall expire 14 calendar days from the date of conclusion of the contract, i.e. the date on which the (partial or complete) payment is made.
In order to exercise the right of withdrawal, the Customer must inform Brussels Mindfulness of his/her decision to withdraw from the contract by means of an unequivocal statement (e.g. in writing by post, or by e-mail to firstname.lastname@example.org). For this purpose, the Customer may use the attached model withdrawal form, but is not obliged to do so.
In order to comply with the withdrawal period, the Customer must send his notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
If the Customer has requested that the provision of services commence during the withdrawal period, the Customer shall pay an amount proportionate to that which he has received at the time of notification.
If the Customer withdraws from the agreement, Brussels Mindfulness will refund all payments received from the Customer up to that point to the Customer within a maximum of 14 calendar days after Brussels Mindfulness has been informed of the Customer's decision to withdraw from the agreement.
Brussels Mindfulness will refund the Customer by bank transfer, unless the Customer has expressly requested otherwise. The Customer is requested to inform Brussels Mindfulness as soon as possible of the bank account number for the refund. In any event, the Customer will not be charged for such refund.
The Customer cannot exercise the right of withdrawal for service contracts after the full execution of the service.
Article 6: Cancellations and refunds
No refunds will be given if the Customer cancels his/her participation after the initial 14 days after conclusion of the contract.
Only in cases of proven illness or force majeure, the Customer can postpone his/her participation to a next similar course, retreat or workshop, in agreement with Brussels Mindfulness.
An administrative fee of 75 € will be charged for any such postponing. In case of an activity with accommodation and/or catering, if costs for accommodation and/or catering have already been made, these will be charged.
It is possible for someone else to participate in the place of the Customer. In that case, the Customer should contact Brussels Mindfulness with the contact details of the person replacing the Customer, at least 48 hours prior to the course, retreat or workshop. Brussels Mindfulness reserves the right not to accept the participation of the person that is proposed.
In the case of the cancellation of a course, retreat or workshop by Brussels Mindfulness, a full refund will be granted.
For the 8-week mindfulness course, which is organised in parallel on different days per week, in case of cancellation by Brussels Mindfulness of one of the different days, the participants registered for the day in question will be invited to join one of the other days. If this is not possible for the Customer, a full refund will be granted. The cancellation of one of the parallel days does not entitle a Customer who registered for the other day to a refund.
If the Customer forgets to use a discount code during the registration and payment process, the difference cannot be refunded.
Article 7: Conditions for participation
In order to register for a course, retreat or workshop organised by Brussels Mindfulness, it is important that the Customer is in good mental and physical health. The Customer is invited to fill out details about his/her mental and/or physical health that may be counter-indications of participation in the registration form of the relevant activity. Brussels Mindfulness reserves the right to refuse the participation of the Customer based on this information.
By agreeing with these terms and conditions, the Customer acknowledges that the courses, retreats or workshops organised by Brussels Mindfulness are not intended as a substitute for any medical or psychological treatment by a medical doctor or psychotherapist.
If the Customer is currently suffering, or has suffered in the past from any psychological condition (e.g. depression, psychosis, …), it is the Customer’s responsibility to decide, together with a medical doctor or with a qualified psychotherapist, whether he/she is apt to participate in the course, workshop or retreat.
If necessary, the trainers at Brussels Mindfulness are willing to give the Customer more information in order to assist with this decision, but Brussels Mindfulness declines any responsibility regarding the assessment of the psychological condition of the Customer.
Article 8: Penalties for non-payment
Without prejudice to the exercise of other rights available to Brussels Mindfulness, in the event of non-payment or late payment, the Client will be liable, by operation of law and without notice, to pay interest at the rate of 10% per annum on the unpaid amount. In addition, the Customer shall be liable by operation of law and without notice to pay a fixed indemnity of 10% of the amount concerned, with a minimum of 25 euros per invoice.
Article 10: Invalidity - Non-elimination
If any provision of these Terms is held to be invalid, illegal or void, the validity, legality and applicability of the other provisions shall not be affected in any way.
Brussels Mindfulness's failure at any time to enforce any of the rights listed in these Terms, or to exercise any right hereunder, shall never be construed as a waiver of such provision and shall never affect the validity of such rights.
Article 11: Evidence
The Customer accepts that electronic communications and backups may serve as evidence.
Article 12: Applicable law - Disputes
Belgian law is applicable, with the exception of the provisions of private international law on applicable law.
The courts of the Consumer's place of residence are competent for legal disputes. Consumers can also contact the ODR platform (http://ec.europa.eu/consumers/odr/).
Annex 1: Model withdrawal form
Dear Customer, you should only fill in this form and return it if you wish to revoke the agreement.
To Brussels Mindfulness, Rue des Fleuristes 19, 1000 Brussels (Belgium), email@example.com:
I/We (*) hereby give notice that I/We (*) withdraw from our contract for the sale of the provision of the following service (**):
Signature of consumer(s) (only if sent by post):
(*) Delete as appropriate.
(**): Please mention clearly the exact service you have ordered.